FAQs

Ticket FAQs

Where do I purchase tickets for events/shows happening at Light House Arts Centre?

  • You can purchase tickets for our events through our event page, once you click on the event you are looking for, click the “purchase tickets” button and it will redirect you to the official ticketing page for that event.

  • You can also browse through our Light House Tixr page for the events we are hosting/managing official ticket sales for.

  • If you are looking for tickets for an event promoted by Sonic Concerts at our event, you can find official tickets for those events here: Sonic Concert’s Website

Does Light House Arts Centre have a box office?

  • No, we do not. If you are experiencing technical difficulties purchasing through our Tixr page, you can purchase tickets over the phone at +1 (782) 414-9902 or emailing ahead to tickets@lighthouseartscentre.ca to plan a phone call. Purchasing tickets over the phone can only be done for events that Light House manages ticketing for.

  • Note: if there is no answer, please leave a message with your name and phone number and we will get back to you as soon as we can.

What is your refund policy for tickets?

  • All sales are final. No refunds are available.

  • Our Tixr purchase policy stated before check-out: “All tickets are final sale and cannot be exchanged or refunded. In the case of an event cancellation without a rescheduled date, a full refund will be automatically issued to each patron on the credit card used to purchase. By purchasing a ticket to this event, you agree to this purchase policy. Before purchasing your tickets, we urge you to confirm the title, time and location of the event.”

How can I access my tickets?

  • Tickets bought through Tixr can be accessed by logging into your Tixr account and adding them to your phone wallet or screenshotting them. Alternatively, if you have bought tickets though Light House’s Tixr, you will either immediately receive them immediately or the tickets will have a delayed delivery until 72 hours prior to the show. This will be an ongoing effort to help prevent ticket scalping as best as we can.

  • If purchasing through Sonic Concerts Tixr, their tickets will be available closer to the date of the event through your Tixr account. If you have any questions regarding your Sonic Concert tickets, please reach out to info@sonicconcerts.com

I purchased a ticket from someone - can you check if it is legit/official?

  • We can check if your ticket is official if it was purchased through Light House’s Tixr ticketing page. If you purchased from another promoter who is hosting an event at our venue, you will need to reach out to them directly. If you bought your ticket from a 3rd party reseller website, we cannot verify if it is a “legit/official” ticket. We advise customers to avoid these websites to prevent disappointment upon arrival to the venue and lost money. 

  • Note: please be aware of ticket scammers on social media through comments and DMing, note that it is not safe to trust these accounts and nor is Light House affiliated with these accounts.

Show FAQs

What are the set times for a specific show?

  • Set times are different for each event and show. Please visit the event page here: Light House Events Page to see door and show times or reach out directly to the promoter of the event.

Are events standing or seated at Light House?

  • Light House Arts Centre is a versatile venue, meaning, we can host standing, seating, convention style, and more depending on the event! Please see the official ticketing page for the layout of an event. *EDIT

Can I apply for media accreditation for a specific show?

  • Media accreditation is completed through the band/tour/show/promoter. Light House does not have the authority to provide approval for.

Can you consider my band for an opening slot/support on a show?

  • Light House does not have the authority to make this sort of decision. Please do not reach out regarding this request.

The show is listed as a 19+ event, but can I bring my under 19 child if I am supervising them?

  • When an event is 19+, regardless of supervision, no one under the age of 19 is allowed to attend the event.

In the event of unfortunate weather conditions (snow storms/hurricanes/etc) will Light House cancel the event?

  • The promoters/organizers of the event are responsible for making the call to cancel events. We repost to our social media stories / main FB page / FB event page when updates come in on the matter.

  • If the ticketing for a cancelled event is through our Tixr, refunds will be issued on an ‘immediate’ basis and it can take up to 5-10 business days for the refund amount to show back up on your card.

What happens when an event is cancelled from weather or other extenuating circumstances?

  • If the ticketing for a canceled event is through Light House Arts Centre’s Tixr, refunds will be issued on an ‘immediate’ basis and it can take up to 5-10 business days for the refund amount to show back up on your card. The process for cancelled events changes depending on the promoter/organizer/etc.

Can I bring a photo or video camera?

  • Professional DSLR and video cameras are prohibited from use during shows at Light House Arts Centre. Phone are allowed. Small point & shoot cameras are also allowed, however, it depends on what the artist/tour/promoter decides and this allowance is subject to change.

Venue FAQs

Are there designated parking spots available?

What is your COVID-19 & health and safety policy?

  • At Light House Arts Centre, the health and well-being of our customers, employees, and community are within our top priorities. We understand the concerns surrounding COVID-19 and are committed to taking necessary precautions to ensure a safe environment for everyone. We will ongoingly monitor updates from health authorities and will adjust our protocols accordingly to ensure the safety of everyone involved. We appreciate your cooperation and understanding.

Is Light House accessible?

  • Yes, Light House has various features to assist with accessible accommodation. Please see our Accessibility Page for more information.

What items are prohibited from bringing into the venue?

  • The following items are prohibited from entering the space:

    • Backpacks

    • Outside food and drink, including water.

    • Professional photo/video/audio recording devices (SLR, DSLR, GoPro, etc.)

    • Animals, with the exception of service animals

    • Weapons of any kind, including pocket knifes

    • Narcotics and illegal substances

    • Drug paraphernalia

    • Laser pointers

    • Bicycles

    • Chairs

    • Stickers

    • Spray paint

    • Selfie sticks

    • Large banners/signs/flags

    • Any item that security management deems unsafe

What size bags are allowed in the space?

  • Small belt bags, small clutches, small cross body bags & fanny packs

  • All bags, including small ones are required to be searched by our security team.

Do you serve alcohol at all ages events?

  • Yes, we do. Government Identification is required.

May I bring my drink outside of the venue?

  • All drinks must be consumed within the Light House Arts Centre Space (lobby, performance hall) and cannot be brought outside the main lobby doors.

Do you have a coat check?

  • Yes! It is $4.00 per checked item. Cash or card is available. Coat check is located on the right when you enter into the lobby of Light House.

Once inside, can I leave the venue and come back?

  • Once you have been stamped/braceleted, you are welcome to leave the venue and come back. This is subject to change depending on the organizer/promoter of the event.

What methods of payment do you accept?

  • Our Tixr platforms accepts all major credits cards, it does not accept Debit.

  • Our bar and coat check accepts cash/debit/all major credit card holders.

Are you hiring?

Can I rent the Light House Arts Centre?

  • Absolutely! Please reach out to rentals@lighthouseartscentre.ca to inquire about booking. Please provide dates and any other information that may be helpful in your email inquiry such as rental equipment or questions.